DEBIT ORDER TERMS & CONDITIONS

Terms and Conditions

Stratcol T&c’s

I/we hereby authorise STRATCOL to issue and deliver payment instructions to my / our banker for collection against my/our above mentioned account at my/our above mentioned bank.

The individual payment instructions so authorised to be issued, must be issued and delivered according to the above mentioned interval on the date when the obligation in terms of the Agreement is due and the amount of each individual payment instruction may not differ as agreed to in terms of the Agreement.

The payment instructions so authorised to be issued, must carry a number, which number must be included in the said payment instruction and if provided to me / us should enable me / us to identify the agreement on my / our bank statement. The said number should be added to this form on page 1 under client reference number, before the issuing of any payment instruction and communicated to me / us directly after having been completed by me / us.

The reference/abbreviated name that will appear on your bank statement is : STARCOM

I/we agree that the first payment instruction will be issued and delivered as per collection instruction.

If however, the date of the payment instruction falls on a non-processing day (weekend or public holiday) I / We agree that the payment instruction may be debited against my / our account on the following or previous business day.

NAEDO

Allows for tracking of dates to match with flow of Credit at no additional cost to myself / ourselves. I / We authorise the originator to make use of the tracking facility as provided for in the EDO system at no additional cost to myself / ourselves.

Subsequent payment instructions will continue to be delivered in terms of this authority until the obligations in terms of the Agreement have been paid or until this authority is cancelled by me / us by giving the Stratcol User notice in writing of not less than the interval (as indicated on the Authorisation) and sent by prepaid registered post or delivered to his / her / its address indicated above.

MANDATE

I / we acknowledge that all payment instructions issued by the Stratcol User shall be treated by my / our above mentioned bank as if the instructions had been issued by me / us personally.

CANCELLATION

I / we agree that although this authority and mandate may be cancelled by me / us, such cancellation will not cancel the Agreement. I / we also understand that I / we cannot reclaim amounts, which have been withdrawn from my / our account (paid) in terms of this authority and mandate if such amounts were legally owing to the Stratcol User.

Cancellation of debit order and service must be done in writing to info@virtualnumber.co.za with 30 days notice. Product cancellation is done separately to cancellation of payments . If no payment has been received or written notification , the number will be held for 90 days in holding status < after this period is completed the number can be recycled to another entity and no ports will be accepted .

Refund on new orders will be refunded to the same account as the order , or refunded via PAYFAST if payment was made through PAYFAST accordingly, set up fees excluded for refunds. Refunds only given on sufficient documentation. Fraudulent documentation and application will not be refunded

No refunds on unused airtime will be refunded upon cancellation , port out or any other reason, whatsoever.

Accumulated airtime cannot be used for subscriptions. Monthly subscriptions will be required to keep the service active. Failure of payment subscription will result in suspension and eventually termination of the line and number.

ASSIGNMENT

I / we acknowledge that this authority may be ceded or assigned to a third party if the Agreement is also ceded or assigned to that third party.

Please ensure that you have sufficient funds in your account on the debit date. In the event that a debit order is returned as unpaid by your bank, we will re-debit your account with the unpaid amount, to ensure that there is no disruption of your service.

No third party payments will be accepted , all third party payments will be rejected and refunded to the paying account.

Payfast Subscriptions

All services will run as a debit order or a PAYFAST subscription to be debited within a 30 day period at your preferred dates . Failed payments will attempt for 3-5 times until it completely cancels . This may result in your subscription not being topped up and will lead to suspended service and cancellation of the number. All services offered will run on either PAYFAST or debit order . Notifying us of a card change for PAYFAST can result in VirtualNumber Pty LTD sending you a new subscription . We do cancel the failing subscription to avoid any double debits and you are notified via email from PAYFAST directly.

VoIP

TO activate a VoIP number , only debit order or credit/debit card monthly payments.

RICA docs need to be applied , Certified ID and Proof of address, no older than 6 months

30 days notice period for cancellation, failure for cancellation notice client can be responsible for arrears and R600 reconnection fee.

VoIP numbers can only be activated to a VoIP device like VoIP phone. No refunds given for incorrect orders . Please ensure that your environment qualifies for the VoIP product.

Mobile apps and VOIP Phone prices are not included in the monthly subscription prices

Affordability requirements.

We do have affordability checks on all our monthly subscriptions to avoid subscription payments failing . We do offer numbers without affordability checks like 087 numbers or deposit to secure sufficient funds in the account for a minimum of 3 months. Refunds will be processed within 24 hours if an affordability check cannot be completed .

Affiliate programs:

Due to the strict criteria of the ICASA and the RICA requirements , we do not offer reseller programs. Any resale of DID ( numbers ) is solely done at your responsibility and liability. VirtualNumber will hold no responsibility whatsoever in regards mismanaged or unauthorised resell of DID’s . Unauthorised reselling of DID’s will result legal proceedings and criminal proceedings from the relevant authorities , arising from crime , unlawful behaviour/acts  and use the number that is not intended for the lawful sole of use of business actions.

The preferred manner is the affiliate program , where VIRTUALNUMBER will manage the clients with preferred documentation , support and billing requirements. A pre-arranged commission will be issued every 30 days after billing of the end user.

VoIP Phones

Warranties for any Yealink phone for 12 months

Out of box failure is for seven days upon receipt of the phone .

All phones need to be sent back to Yealink via courier (R80/R120) at clients cost or dropped off personally. No refunds on electronic devices after any time once used .

Porting 

Porting a number to another SP will be accepted after 30 days notice has been written to info@virtualnumber.co.za as well as last payment made.  A number cannot be ported out after 90 days of holding, without cancellation and payment .

Billing

All billing for the monthly rental and once off fee is deducted from the balance available within 30 days ( normally the 1st of each month or immediate , depending on the product purchased) The remainder of the balance is utilised for airtime .

POPI ACT: Please refer to the POPI act legal agreement .